Refund policy

Return & Refund Policy

All sales made through HOLBA are considered final unless otherwise stated. We accept returns only if the item arrives damaged, defective, or incorrect.

To be eligible for a return, you must contact us within 7 days of delivery with clear photo or video proof of the issue. Items must be unused, unworn, and in their original packaging. Once your request is reviewed and approved, we will provide further instructions.

Approved refunds will be issued to the original payment method or as store credit, at HOLBA’s discretion. Original shipping costs are non-refundable, and customers are responsible for return shipping unless the error was on our part.

Due to the limited and small-batch nature of our products, we do not accept returns or refunds for reasons including but not limited to:

  • Change of mind
  • Incorrect size selection
  • Fit preferences
  • Delays caused by carriers
  • Normal wear and tear
  • Failure to receive a package due to absence, incorrect address, or failure to collect the package within the carrier’s storage period

All items marked as final sale, limited release, or made-to-order are strictly non-refundable and non-returnable. HOLBA reserves the right to refuse returns that do not meet the conditions outlined above.

Refund, Cancellation & Delivery Investigation Time Limit

Refund, cancellation, return, exchange, or delivery investigation requests must be made within 30 days of the order date.

Any request made after 30 days from the order date will not be eligible for a refund, cancellation, return, exchange, or delivery investigation under any circumstances.

For orders shipped within Japan, please note that our shipping carrier, Yamato Transport, may not be able to provide tracking information after 90 days from the shipping date. Because of this, HOLBA is unable to investigate tracking issues, delivery issues, lost package claims, refund requests, or cancellation requests after the eligible 30-day period has passed.

Customers are responsible for checking their order status, delivery status, shipping address, and tracking information within the 30-day period. If there is an issue with an order or delivery, customers must contact HOLBA as soon as possible within this time frame.

By placing an order with HOLBA, customers agree that HOLBA is not responsible for refund, cancellation, return, exchange, or delivery investigation requests submitted after 30 days from the order date.

For return inquiries, please contact: tomoholba@gmail.com